Frequently asked questions

Can I make a custom card?

Yes! if you would like to cutomize wording, coloring, or design a whole new card entirely please contact us in the 'contact us' section with the card name and design specifications. Please note custom cards do not abide by our 2 day shipping and will ship out once ready.

Can I send these cards to jail?

Yes! all of our cards fit the penetentary guidelines and can be shipped to jail.

How long will it take for my order to ship?

Most orders will ship out within 1 to 2 business days of ordering. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order is delivered on time, gemcards.ca cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.